Service at its "best! my ass!

Today I was at this prominent hotel in KL.. attending a Secretary's Week Press Conference.Starving, my client and I headed over to the coffee house to grab a bite before the event begun. Oh my god! Was I in for a surprise... The service at the restaurant was totally disgraceful. I had to wait 45 minutes before my food arrived, and it was not a complicated item on the menu, sandwich!
I could not bear it as my clients' meals arrived earlier and they were done with their meals.. so you can imagine how long lah. I did not let it bother that much, but made a comment to the Restaurant Manager anyway, as this was a hotel I know I would visit in the future. Anyway my nightmare of ridiculous service did not stop there. To make things worse, while I was paying the parking ticket.. this is what happened:
me: (handing the attendant RM5 notes + RM1 shilling + validated parking ticket)
attendant: (has earphones plugged to his ears + was leaning against the chair, with no cares in the world)
he takes my notes and the parking ticket (clearly missing the shillings), my hand was still outstretched from my window, holding the shillings (fine he may not have seen me).
attendant: "one more ringgit"
me: "here" (pointing to the coins in my hand that was already outstretched since just now)
he takes the shillings from my hand, missing out a 10 cent.
me: "hello" (normal tone) "another ten cents?"
attendant ignores
me: "hello!!!!" (yells much much louder, concerned that he could not hear me, especially when he ignored me danggling the 10 cent like a lunatic from my window and having his ears plugged with earphones)
attendant apparently heared, me sort of screaming, ...... throws the 90cents shillings from his window (yes some hit my car) and passed me the receipt.
Yes, the above story is a true story, and I was appalled. He probably thought I was some chic coming here to eat with her buddies in her little kenari and I would just drive away fuming. He was sooo messing with the wrong person!
I was fuming!!! I picked up the phone and called the Director of Sales, not knowing whom to call. I told him calmly what happened and I APOLOGISED that I had to give him ill news of the hotel where he works. He assured me that he will go to the fella and see personally what the hell was he thinking about behaving like that. He also went to to explain that the parking was outsourced.
I said I understand that it was outsourced, but since he was REPRESENTING the hotel, this was not acceptable. He completely agreed.
What happened to the fella after that? I dono.. but I sure will find out and let you know!

Comments

[subaru]

I really wanna wat happen to that W*&^o fella.